Christopher Brya

I make AI simple, profitable, and practical for business owners. I cut through the hype to give you strategies that actually get customers, save time, and grow profits.

Aug 20 • 9 min read

Issue #90 – The Blind Spot Killing Most Firms’ AI Strategy


Hello Reader,

So many people are still using AI like a fancy Google search...

...one question, one answer, move on. Meanwhile, the businesses actually pulling ahead are building AI systems that get smarter every time they use them.

The difference isn't your tech budget or coding skills. It's understanding that AI's real power comes from compound learning, not one-off queries. You don't need a data science degree to build workflows that improve themselves, you just need to stop thinking like a user and start thinking like a system designer.

This week: Three prompts that create learning loops for you, a case study showing how a 3-person agency built unfair advantages, and why the "AI tools" gold rush is about to become the "AI workflows" arms race.

Time to build systems that compound.

Chris Brya | Smartroad AI


In this issue:

3 Power Prompts

From Gut Calls to Playbooks With AI


Weekly AI Win

Design Agency Doubles Revenue Without Adding Staff


Trend Watch

AI Tools Are Dead. Workflows Win.


Training Spotlight

The Compound Learning Framework


Question of the Week

Hey Chris: How do I get my team to use AI workflows?

3 Power Prompts

From Gut Calls to Playbooks With AI

1. The “Customer Psychology” Prompt

People rarely say what they mean in business conversations. They hedge, posture, or tell you what they think you want to hear. This prompt is your decoder ring for client psychology, translating polite words into real intent.

Use this prompt instead:

You are a customer psychology strategist. Analyze this customer’s statement: Customer said: [insert exact quote] Break down the response into actionable insights:
1. Unspoken Concern → What they’re hesitant to say but likely worried about.
2. Decision Readiness → Where they are in the buying journey (immediate, near-term, or long-term) based on language cues.
3. Budget Indicators → Signals in their phrasing that suggest budget flexibility, constraints, or willingness to invest.
4. Next Best Step → The most effective conversation or action to move the relationship forward.

Why this matters: If you can read between the lines, you’ll know when to push, when to wait, and when to walk away.

Why this crushes surface-level customer feedback

Most sales teams take customer quotes at face value. That’s like diagnosing a patient by glancing at their skin tone, you’ll miss the tumor. What matters is the subtext: the hesitation, the choice of words, the timing. This isn’t about recording what was said; it’s about decoding what was meant and what comes next. Done right, you’re not just logging conversations, you’re building a system that predicts behavior.

Real-world transformation

Before:“We need to think about it.” Sales team notes: “Customer not ready. Follow up in a month.” End of story.

After:“Hidden concern: they don’t yet trust the ROI claims. Decision readiness: 2–4 weeks, they’re shopping competitors. Budget signal: framing everything as a ‘we’ decision suggests multiple stakeholders with sign-off power. Next step: deliver a case study tailored to their industry to arm them internally.”

That’s the difference between hearing words and diagnosing intent. One keeps you waiting. The other gets you closing.

2. The Pattern Recognition Prompt

Most people ask: “How do I fix this client problem?”

That’s the intellectual equivalent of popping Advil for chronic back pain. The pain subsides, but the dysfunction keeps compounding.

What you actually want to know is: What’s the recurring pattern underneath this issue—and how do I build immunity against it across the entire business?

Use this prompt instead:

You are a business consultant specializing in pattern recognition and systemic fixes. Analyze the situation below not as an isolated event, but as one data point in a recurring pattern. Current problem: [describe situation] Provide a pattern analysis covering:
1. Root Cause Type → What category of problem this represents (e.g., structural, behavioral, cultural).
2. Business Conditions → Common environments or triggers that produce this pattern.
3. Early Warning Signs → Leading indicators that reveal the problem before it becomes expensive.
4. Systematic Prevention → Structural changes, policies, or processes that stop the cycle.
5. Cross-Application → How this same pattern might show up in other departments or scenarios.

The Multiplier Effect

Solve the pattern once, and you prevent dozens of downstream problems. That’s not a fix; that’s compound interest applied to operational intelligence.

Real-world transformation

  • Before: “Fire this client they’re a nightmare.” Problem solved… until the next nightmare client shows up.
  • After: “This is the ‘unclear scope + weak boundaries’ pattern. Conditions: vague statement of work + inexperienced client + your people-pleasing reflex. Early warning: the first ‘quick question’ email in week two. System fix: implement a bulletproof change order process and train clients upfront. Cross-application: watch for the same pattern in vendor relationships, any request starting with ‘while you’re at it…’ is your smoke alarm.”

That’s the difference between firefighting and engineering fireproof walls.

One burns you out. The other scales your business.

3. The “Decision Archive” Prompt

Most people ask: “Should I hire this person? Take this client? Buy this equipment?”

That’s fine if you enjoy making the same decision on repeat like Groundhog Day.

What you actually need is a decision archive: a system that doesn’t just spit out today’s answer, but builds a living library of your thinking. Over time, it becomes your personal MBA, earned from your actual business, not from case studies at Harvard.

Use this prompt instead:

You are my future business advisor. I’m facing a decision that will repeat in different forms. Document it so that next time, the choice is faster, clearer, and smarter. Decision context: [insert your situation and options]
Create a decision case study including:
1. Key Factors → The drivers of this decision, ranked by importance.
2. Assumptions → What I’m assuming about each option, plus ways to validate or falsify them.
3. Time Horizon Check → What success and failure would look like in 6–12 months.
4. Future-Proof Questions → What “future-me” should ask when facing a similar decision.
5. Information Gaps → What I wish I had but don’t, and how I’d get it next time.
Structure this as a reference guide for future choices.

Why this beats gut calls

Instinct is a coin flip in a tailored suit. A decision archive gives you compound returns: each choice becomes raw material for faster, sharper judgment next time. It’s not just answering the question, it’s engineering your own decision-making OS.

Real-world transformation

Before: “Should we hire this person? They seem sharp, let’s roll the dice.” Six months later: underperformance, sunk time, awkward exit.

After: “Key factors: culture fit (40%), proven skill (30%), adaptability (20%), comp range (10%). Assumption: their ‘startup experience’ means they can handle ambiguity—validate with scenario testing in interviews. Success in 6–12 months: they’re owning deliverables without micromanagement. Failure: still asking basic questions in month four. Future question: when hiring again, what red flags did I ignore? Gap: no reference check from a direct manager—fix that next round.”

That’s the difference between making decisions and manufacturing judgment. One keeps you guessing. The other makes you definitive.

Weekly AI Win

Design Agency Doubles Revenue Without Adding Staff

The problem

One of our creative agency clients was stuck in the small business trap: big projects crushed quality, slow months bled talent. Feast or famine.

The pivot

Instead of hiring more people or burning out the ones they had, we helped them use AI to capture their best creative processes and make every project smarter than the last.

How they did it

  • Mined their wins → Looked at 30 of their top projects, pulled out 14 repeatable success patterns, and built templates.
  • Upgraded briefs → AI-enhanced client briefs improved clarity and boosted first-draft approvals by 40%.
  • Closed the loop → Every project fed new insights back into the system, cutting revision cycles by 60%.

The results

  • Project delivery time: cut nearly in half
  • First-presentation approval: jumped from 78% → 94%
  • Designer retention: up 30%
  • Revenue: doubled without more staff

Main lesson: Small businesses don’t need bigger teams, they need smarter systems. Using AI can turn your past wins into tomorrow’s unfair advantage. The world we live in today...

Trend Watch

AI Tools Are Dead. Workflows Win.

We’re way past the novelty phase now. AI tools are like vitamins: cheap, everywhere, and hard to tell apart. Workflows are the new operating system. Why? They're specific, integrated, and impossible to copy without doing the work.

Here’s the reality:

  • Tool glut: 10,000+ AI apps launched in 18 months. Most will vanish. (Remember all the dot-com boom companies that arose and died?)
  • Demand shift: Small businesses don’t need more shiny objects; they need systems that reduce chaos.
  • Platforms rising: The winners are building orchestration layers, namely workflow engines, not one-trick tools.
  • The truth: Everyone has ChatGPT. Competitive edge comes from how you wire it into your business.

The evolution of the question:

From: “Which AI tools should we try?”

To: “Which workflows give us an unfair advantage?”

The receipts:

  • 70% of enterprise AI budgets are already going to workflow platforms.
  • The highest-paid consultants sell workflows, not tool tutorials.
  • Startups pitching “workflow ecosystems” are raising triple the money of tool-only plays.
  • Patents are coming, on workflows, not apps.

What this means for small business:

  • Stop bragging about having access to AI. So does your competition.
  • Your workflows, the way you integrate, automate, and learn, are your moat.
  • Integration skills matter more than clever prompts.
  • Treat your workflows as intellectual property. Because they are.

What’s next:

  • Workflow marketplaces launch in Q3 2025.
  • By Q1 2026, “Workflow Designer” will be a legit job title.
  • Before year’s end, someone will be acquired just for their workflows.

Bottom line:

Tools level the playing field. Workflows tilt it in your favor. Start taking advantage of this now.

Training Spotlight

The Compound Learning Framework

The brutal truth: Most business owners use AI like a fire extinguisher: grab it when something’s already on fire. The smart ones use it like compounding interest, systematically, so each lesson makes the next decision faster and better. And it builds.

The Four Steps That Matter

  1. Spot Patterns → Don’t just solve one problem. Collect examples and ask AI what patterns create the mess. How: Gather 5–10 similar situations (hiring fails, client issues, cash flow crunches) and have AI surface the common drivers.
  2. Predict Outcomes → Use those patterns to forecast what’s likely to happen next. Test, refine, repeat. How: Feed in new scenarios and ask AI for outcome probabilities, then track reality to sharpen the model.
  3. Build Loops → Every outcome—good or bad—feeds back into the system, sharpening future calls. How: Document what worked, what failed, and update your framework so AI learns with you instead of starting from scratch.
  4. Scale the Knowledge → Share frameworks across your team so one person’s lesson becomes everyone’s edge. How: Turn your patterns and playbooks into shared prompts, templates, or checklists your whole team can use.

Why it works: Instead of “using AI,” you’re building institutional memory that compounds. Each decision stops being a one-off and starts feeding a system that gets smarter with age.

Lesson learned: AI isn’t here to fight your fires. It’s here to stop you from living in a house made of sticks.

Question of the Week

Hey Chris: How do I get my team to use AI workflows?

Rachel sent me a great question. She owns a small brand development agency with 3 employees. She mentioned that her people resist AI because they’re already stretched thin. So what can she do?

First things first: What is an AI workflow?

Think of it as a repeatable process, like a checklist, but powered by AI. Instead of “use this tool when you remember,” a workflow says: “Here’s the step-by-step. AI handles X, Y, and Z. You just finish the last 10%.” Tools are optional. Workflows are how work gets done.

How to Get Buy-In?

Start with Pain Relief

Don’t pitch “efficiency.” Show how AI kills the tasks everyone hates: weekly reports, tedious updates, data entry. Lead with aspirin, not vitamins.

Prove It with Micro-Pilots

Run one workflow for 2 weeks. Measure time saved vs. the old way. Share results. Nothing converts skeptics like math.

Be Honest About Learning Curve

The fear is bigger than the reality:

  • Setup: 2–4 hours
  • Basic competence: 1 week
  • ROI: by week 4, it’s paying for itself.

Use Social Proof, Not Mandates

Let the eager volunteers test it. Then have them tell the team how it saved their sanity. Peer pressure works better than PowerPoints.

The Meta-Strategy

Make early adopters successful, let results do the talking, and roll out what sticks. Adoption spreads when people see their coworkers getting home earlier on Fridays.

Lesson learned: AI tools don’t change teams. AI workflows do because they turn “one more thing to learn” into “one less headache to deal with.”

Rachel, I hope this helps! Let me know your outcome. Thanks for the question!

Coming up next week!

Workflows That Scale, Not Stall:

Why most AI hacks fizzle when teams try to adopt them and how to design workflows that spread without breaking.


The “Un-Copyable” Playbook:

How to build AI workflows your competitors can’t reverse-engineer, even if they know the tools you’re using.


From Power User to Team System:

Turning one person’s AI tricks into a repeatable system that your whole team can run with.


Fun Fact:

Doritos could be made without the cheesy powder and taste exactly the same. It was left on because it was decided that the residue left on your fingers as part of the “Doritos experience.”


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I make AI simple, profitable, and practical for business owners. I cut through the hype to give you strategies that actually get customers, save time, and grow profits.


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